Shipping & Delivery Policy

1. Delivery Modes

Dharaass fulfils orders in two ways:

• Local delivery — from a neighbourhood store within its serviceable delivery radius, typically within 15-40 minutes of the Seller accepting the order.
• All India shipping — for products a Seller ships nationwide, typically delivered in 2-5 business days depending on the destination pincode.

Which modes are available for a given item is shown on the product page and re-checked against your delivery address at checkout. If no store near you can service an item locally, you can still order it wherever All India shipping is offered.

2. Delivery Charges

Delivery is charged per store in your cart, because each store dispatches separately. A flat delivery fee of ₹40 applies per store, waived automatically on that store's items once its subtotal reaches ₹499. The exact fee for your order is itemised in the order summary before you pay.

3. Delivery Address & Serviceability

You may enter your delivery address manually, detect it with your device's location, or pick it on the map. Adding a map pin is optional, but it lets us match you to nearby stores more accurately — without one, only nationwide-shippable items can be guaranteed.

If an item in your cart cannot be delivered to the address you select, it is flagged before you pay rather than cancelled afterwards.

4. Delivery Timelines

Estimated delivery times shown on the Platform are estimates, not guarantees. They depend on Seller preparation time, delivery partner availability, traffic, weather, and local conditions. You can choose a preferred delivery date and time at checkout where a Seller supports scheduling.

5. Handover & Delivery Confirmation

For local deliveries, the delivery partner confirms handover using a one-time code shown in your order tracking page. Please have it ready. For Cash on Delivery orders, payment is collected at the doorstep before handover.

6. Failed or Delayed Deliveries

If nobody is available to receive the order, our delivery partner will attempt to contact you on the phone number on the order. Orders that cannot be handed over may be returned to the Seller, and are refunded in line with our Refund & Cancellation Policy.

An order whose online payment is not completed within 30 minutes is automatically cancelled and any reserved stock released.

7. Questions

For anything about a specific delivery, reach us through the Contact page or the Help Center.