Return & Replacement Policy

1. What Can Be Returned

You can raise a return or replacement request when:

• The item arrived damaged, spoiled, expired, or leaking.
• The item is materially different from its listing, or the wrong variant/quantity was delivered.
• The order arrived incomplete or with items missing.
• A sealed packaged item was delivered tampered with.

2. What Cannot Be Returned

Because much of what Dharaass sells is perishable, the following are not returnable except where they fall under section 1:

• Fresh produce, dairy, meat, poultry, seafood and other perishables, once accepted at the doorstep.
• Items opened, used, or without their original packaging and labels.
• Personal hygiene and intimate-use products where the seal is broken.
• Change-of-mind requests on perishable goods.
• Items marked non-returnable on their product page.

3. Time Limits

Raise perishable and grocery issues within 24 hours of delivery. For non-perishable items (home, electronics, fashion, tools and similar), raise the request within 7 days of delivery unless the product page states otherwise.

4. How to Raise a Request

Open the order in your order history and report the issue, or contact us through the Contact page. Please include a clear photo of the item and its packaging — it is usually what lets us approve a request immediately.

5. Replacement or Refund

Where the Seller has stock, an approved request is normally resolved by replacing the item on the next available delivery slot at no extra charge. Where a replacement is not possible, the item is refunded instead. You may ask for a refund rather than a replacement at any point before the replacement is dispatched.

6. Pickup of Returned Items

Where an item must come back to the Seller, we arrange pickup from the delivery address at no cost to you. Please keep the item and its packaging as delivered until the pickup is complete.

7. Seller Responsibility

Items on Dharaass are sold by independent Sellers. Where a return results from a Seller's error, the cost is borne by that Seller in line with the Seller Agreement and the Commission & Payout Policy.